Behind the Title: Marketing & PR Manager Philipp Hendelkes

Originally from Mönchengladbach, Germany, Philipp Hendelkes (30) discovered his passion for hospitality during a family trip to South Africa. It was at the hotel where he stayed that he decided to pursue a career in the industry – and later, he completed his first internship there at Camps Bay Retreat. Philipp went on to complete his studies at the International University of Applied Sciences in Bad Honnef, spent a year abroad studying International Hospitality Management at the International College of Management in Sydney, and completed his master’s degree at the Swiss Hotel Management School in Montreux and the University of Derby in England. His journey has since taken him from The Chedi Andermatt to Mandarin Oriental Savoy Zurich, leading to his current role at Giardino Hotels. Coming from a paternal family rooted in dye and textiles and a maternal family involved in politics, Philipp has carved his own path in hospitality, blending his love for connecting with people and discovering new places.

How would you describe yourself in three words?
Creative, open and authentic.

What inspired you to work in hospitality?
I grew up around colors and dyes – my father worked in the textile industry, and for a while, I considered continuing in that direction. But early on, I felt the urge to build something of my own. After finishing school, I chose a bank apprenticeship – not as a final destination, but as a solid starting point for whatever would come next. The turning point came during a trip to Cape Town. We stayed at a small boutique hotel, and I found myself captivated by how people were welcomed, how atmosphere was shaped through small details and how naturally stories were shared between cultures. I’d always enjoyed working with people and creating special moments – something that stays with them long after their holiday ends. Suddenly, it all came together. Hospitality felt like the perfect blend of creativity, connection and international flair. That’s where the idea took root – and it hasn’t let go since.

What brought you to Zurich?
Professionally, it was the opportunity to be part of the reopening of Mandarin Oriental Savoy that brought me to Zurich. I had just spent two exciting years in Andermatt, where The Chedi was an exceptional fit in terms of concept and ambition. But after life in the mountains, I was ready for a new rhythm – one with more pulse, more perspectives. Zurich offered both: a dynamic city and the next step in my career.

What made you stay in Zurich?
Over time, Zurich became more than just a professional base – it turned into a place of real connections. Through earlier projects, I had already built a solid network here. What I appreciate is the city’s rhythm: dynamic but not overwhelming, international yet grounded. There’s a sense of quality in everyday life – from the people you meet to the opportunities that arise. It’s a city that inspires without ever losing its balance.

How do you feel about your new role?
I’m truly excited about my new role, where I now have the privilege of shaping the future of not one, but four exceptional properties within the Giardino Group. Each of our hotels – from the vibrant energy of Giardino Lago next to Lago Maggiore, to the tranquil elegance of Hotel Giardino Ascona’s gardens, to the laid-back luxury of Giardino Mountain – brings something unique to the table. This diversity presents both exciting challenges and remarkable opportunities. What truly energizes me, however, is the amazing team I’m working with. A group of highly driven, passionate individuals who share my vision for excellence. The close collaboration with the CEO allows for swift decision-making and the creative freedom I have now enables us to push the boundaries of what we offer our guests. It’s a dynamic environment, and I’m thrilled to be part of such a remarkable team as we drive our iconic destinations forward.

What has been one of your greatest career achievements?
One of my greatest career achievements has been the opportunity to shape and elevate iconic properties within the industry. Leading The Chedi Andermatt’s 10-year rebranding was a pivotal moment, but what truly drives me is the ongoing work of transforming and enriching each destination I’m part of. The opening of Mandarin Oriental Savoy Zurich was a significant milestone, but it’s my role now, overseeing three distinct hotels across different regions, that I find most fulfilling. Especially returning to Ticino, a place I know deeply, feels like a natural progression in my career. I’m proud of the journey I’ve had so far, and it’s the constant learning and growth that motivates me every day.

What makes a great hotel?
A great hotel is a reflection of passion and authenticity. It’s less about the details on paper and more about the moments you create. When you invest yourself fully, with 120% commitment, the experience transcends the ordinary. It’s not just about providing a service; it’s about crafting a space where guests feel welcome, understood, and valued. In this industry, you have to be driven by a true dedication to your work – it’s what allows you to build connections, make memories, and leave a lasting impression.

Where do you see yourself in 10 years?
I don’t focus too much on long-term plans. My approach is to live in the present, to allow the opportunities that come my way to shape the future. Of course, I have some thoughts about where I want to be, but ultimately, what matters most to me is to continue to find joy in what I do. In ten years, I hope that my work still feels effortless, driven by a passion that remains as strong as it is today.

What is your favorite hotel?
Each hotel has its own unique character and charm, so it’s difficult to compare them. For me, it’s often the hospitality that makes an experience unforgettable. As for personal memories, Camps Bay Retreat in Cape Town holds a special place. It marked the starting point of my career.

What is your favorite restaurant and café in Zurich?
Zurich has such a vibrant culinary scene, it’s always exciting to discover new spots. I love exploring places that aren’t necessarily the most obvious, but still offer something unique. Professionally, I’m always meeting people in different locations across the city, but when it comes to personal favorites, I enjoy finding those hidden gems.

What’s your favorite place in the world?
It has always been Ticino.  I was born there, and we visited every year. It’s always been my happy place – a peaceful retreat from city life. Even now, when I need to reflect or make big decisions, I go there for a weekend to reset my mind.

Was there a childhood memory or influential figure that shaped you?
I’ve always believed that the people we meet and the experiences we have shape us more than any single event. Growing up, I was surrounded by individuals with unique stories and perspectives, and I learned early on that every interaction holds an opportunity to learn and grow. My family, of course, played a role, but it was the variety of connections I made along the way – from business relationships to personal encounters – that truly shaped my path.

If you were not in hospitality, what would you be doing?
Gosh – good question! I’ve never really thought about it, but if I had to switch careers, I’d probably go into textiles or fashion. With my family background in the textile industry, it feels like a logical step, but at the end of the day, hospitality is where I’ve found my true focus.

What is something people wouldn’t know about you?
I really enjoy spending time alone. Otherwise, I’m an open book.

What is a fun fact about you?
A fun fact? During an internship in South Carolina at my family’s business, I helped develop the iconic Nike Orange. A few years later, I returned and even created my own shade of red – though it never hit the market. Not exactly what you’d expect from someone who’s now more focused on crafting unforgettable guest experiences than mixing dyes!

What are your hobbies?
Privately, I value time and freedom to truly enjoy life. A perfect day off for me means taking it slow, being spontaneous, and just living in the moment. I enjoy spending time with friends and family, traveling, and discovering new places. Sometimes, it’s the simple things – a shared meal or a relaxed walk – that mean the most.

Is there anything you still want to do?
Professionally, I’m driven by the opportunity to see ideas and concepts come to life and, hopefully, inspire others along the way. Personally, it’s all about time and freedom – to fully embrace life and make the most of every moment.

What book can you recommend?
Excellence Wins by Horst Schulze, the visionary behind The Ritz-Carlton

If you could meet anyone, living or dead, who would it be?
If I had to choose, perhaps Karl Lagerfeld. His wit, humor and sharp insights would make for an incredibly entertaining conversation. But honestly, I’d rather let myself be surprised by the here and now!

What life advice could you share with our readers?
Don’t take yourself too seriously! My former boss taught me: “Go with the flow.” If something bothers you, ask yourself, “Will this matter in five years?” If not, don’t waste energy on it. Do what you love and enjoy the moment.